Chapter 3 - The Culture Blueprint
Design the Blueprint. INCLUDES: The Culture Blueprint. The Culture Growth Engine. Attract and Repulse. Job Descriptions. Interview Process. Induct and Initiate. Induct into the Organization. Team Initiation. New Manager Introduction. World Class Service. The New Service Model. Personalized Engagement. Coach Up or Coach Out. Dynamic Learning. Unbreakable Rituals. Empowerment. Epic Engagement. Share to Keep
Chapter 3 - The Culture Blueprint
INCLUDES:
Introducing the Blueprint
The Culture Blueprint
- Inspiration
- The Culture Hero
- The Immersion
- Vision
- Bold Action Step
- The Culture Crew
The Culture Growth Engine
Attract and Repulse
- Job Descriptions
- Interview Process
Induct and Initiate
- Induct into the Organization
- Team Initiation
- New Manager Introduction

Serve and Deliver
- World Class Service
- The New Service Model
- Use Data Collectors
Engage and Sustain
- Personalized Engagement
- Coach Up or Coach Out
- Dynamic Learning
- Unbreakable Rituals
- Schedule the Celebrations
- Policy Design: The 99% Rule
- Empowerment
- Epic Engagement
Share and Observe
- Share to Keep
